Return and Exchange Policy

At INTO THE AM, we realize how difficult it is to order merchandise online, especially for first-time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return or exchange your merchandise within 30 days of placing your order.

All products are triple checked through our extensive quality control procedures before shipment.

Late Returns

Customers have 30 days to send back purchases made at INTO THE AM. Returns postmarked after 30 days will be refused and sent back at the customer's expense.  

NON-QUALIFYING RETURNS
For hygienic reasons, intimates such as hosiery, boxers, undergarments, pasties, cosmetics, and supplements may only be returned to us in an unopened package.
Products must be in UNUSED AND BRAND NEW CONDITION. If the product is used, damaged, and does not have the tags on it, we will not accept it back. This includes visible signs of use including deodorant/cosmetic stains, perfume, scents, etc. We will not reimburse you for shipping fees. Please pack your returns carefully.

*One-time exception reshipments are not eligible for any returns or exchanges.

Final Sale Items
Final sale items are not eligible for a return or exchange.

Buy One, Get One Free (BOGO)
If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item.

Free Gift Items
If you return an item that qualified for a free gift, you must return the free gift item. If you do not return the free gift item you will be charged the retail price for the free gift item, as it only remains free with the purchase of the promotional item. 

Exchanges
If an item you ordered does not fit, you may exchange it for a bigger size or a different product. We are unable to charge customers the difference for higher priced items, so if you select a new product, it must be for equal or lesser value.

Only one exchange may be processed for each item on an order. Any additional exchanges needed on previously exchanged items will be processed as a store credit gift card.

Once we receive your return item(s) back to our facilities, we will proceed with your exchange. Please include a copy of the return form and your exchange information so we can process your return to your specifications.

If your item is a Made To Order Item and you would like to exchange it, you may. Please note that Made To Order Items take 10 business days to be handcrafted before they are shipped out, including exchanges. 

Shipping Charges

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. 
If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.

Refunds
Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Please keep in mind that original shipping fees are non-refundable.

How to process a return or exchange

  • Process your returns here
  • Once your return is approved, you will receive a notification email and please follow the instructions to successfully send back your item.
  • Please ship back your package to the address below. At this time we are not able to send out a shipping label for orders outside of the USA.
  • When you send in your return item(s), please use the original box or mailer bag it came in, or in a secure, waterproof package. Please make sure your package has the return shipping label on the front and take off any other shipping labels or stickers.
  • If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail (we will only cover the shipping cost for Standard Mail) and get a copy of your drop-off receipt. Return your item(s) using your local Post Office and request a drop-off receipt.
  • Please keep your drop off receipt or proof of return in a safe and secure location, as we need this to verify you successfully returned your item.
  • Returns are processed within 3-4 business days of being delivered back to our facility.
  • International customers are responsible for paying all import taxes and duties. 

Podlesna 27
97-300 Piotrkow Trybunalski
Poland

CANCELLING YOUR ORDER

We begin processing orders immediately after they are placed on our website. If you need to cancel an order, you have a small window of opportunity to do so. You can email us at support@intotheam.eu within 1 hour of placing your order so we can try canceling it for you. We will make every effort to honor your cancellation request! If your order has already begun processing,  we are unable to grant your cancellation request.

Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it's too late. Don't worry, you can use our online return/exchange system within 30 days of your order date and send it back to us. 

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