My billing address says it does not match. What does that mean?

If you try to place an order and you receive an error message that says, "Billing address does not match processor" it means that the billing address associated with your credit card does not match the billing address you used to place your order. Please try the suggestions below and we will do everything we can to resolve this for you right away.

  • Confirm your credit card number, expiration date, and billing address were entered correctly. We recommend you recheck the information you entered.
  • If the card used is not yours we recommend you contact the card owner to verify the information.
  • Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.

If your payment method continues to be declined, we recommend contacting your bank or Credit Card company to ensure that they have all the correct card information. 

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